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G.C INDUSTRIAL HEATING SERVICES LTD TERMS & CONDITIONS

Terms & Conditions of G.C Industrial Heating Services Ltd.

Last updated: 5th June 2026

G.C INDUSTRIAL HEATING SERVICES LTD is a company incorporated in England and Wales with company registration number: 15804213.

Our registered office address is: 28 The Brucks, Wateringbury, Maidstone, Kent, ME18 5PX, United Kingdom.

These Terms and Conditions set out the terms on which G.C Industrial Heating Services Ltd agrees to provide plumbing, heating and other related Services and the supply of goods and materials necessary to complete the Services for Our Customers.

Please ensure You read these terms before using Our Services. By using Our Services, You are agreeing to these terms. The latest version always applies, and We’ll usually only make updates when We offer a new Service, change how We provide a Service, or have to comply with a new legal requirement.

1. DEFINITIONS

The words of which the initial letter is capitalised, have meanings defined under the following conditions, and the definitions have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of this Terms and Conditions:

“The Company”, “We”, “Us” and “Our” refer to G.C Industrial Heating Services Ltd. Company Registration No: 15804213. Registered Office: 28 The Brucks, Wateringbury, Maidstone, Kent, ME18 5PX, United Kingdom.
“You”, “Your”, “Customer” and “Client” refer to the person or organisation commissioning the Works or Services.
“Service”, “Works” and “Workmanship” refer to the plumbing and heating job required by the Customer and any related activities carried out by The Company, including but not limited to installation, servicing, maintenance and repair tasks.
“Quote” and “Estimate” refer to the written document detailing the Works to be carried out and the pricing.

2. QUOTATION & ACCEPTANCE

Written Quotes remain valid for 30 days unless otherwise stated. Acceptance of a Quote occurs when the Client provides written or verbal instructions for The Company to proceed. The Company reserves the right to revise Estimates if, after submission of the Estimate:

Additional Work is instructed, in writing or verbally
Material costs rise
Hidden or unforeseen Work becomes necessary
There was a manifest error when the Estimate was prepared

3. PAYMENT TERMS

Invoices are payable within 14 days from date of invoice and must be made via BACS transfer. We reserve the right to request full payment in advance at Our discretion. Overdue payments will incur statutory interest charged at 8% plus the Bank of England base rate for business Clients, as well as any debt recovery fees as permitted by law under the Late Payment of Commercial Debts (Interest) Act 1998.

4. LIABILITY & INSURANCE

The Company maintains full Public and Products Liability insurance (£5,000,000 limit each) as well as Employers’ Liability insurance (£10,000,000 limit).

The Company’s liability is limited to:

The Company will only be liable for rectifying Our own guaranteed Work, We will not be held liable or responsible for any damage or defect resulting from Work not fully guaranteed. We will not be held responsible for any ensuing damage or claims resulting from Your decision to overlook Our professional advice or where recommended Work has not been carried out.
We shall not be held liable for any delay, or consequences of any delay, in performing Our obligations if such a delay is due to any cause beyond Our reasonable control and We shall be entitled to reasonable time extensions.
The Company excludes liability for indirect or consequential losses, including lost profit or business interruption.
We exclude liability for death or personal injury caused by negligence.

Our tradespeople operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas related Work and subsequent liability. We hold no liability for any hazardous situation in respect of the Gas Safe Regulations after a Gas Warning Notice has been issued by a G.C Industrial Heating Services tradesperson.

5. CLIENT RESPONSIBILITY & INDEMNITY

The Client is responsible for:

Ensuring accuracy of information about existing systems.
Providing unobstructed site access during Working hours including any site permits or licences required.
Provide safe, hazard‑free Working conditions with power and water supplies.
Notify The Company in advance of any hazards or health & safety issues.
Indemnifying The Company against claims arising from losses, damage caused by others, failure to provide access, Client-supplied materials etc.

6. MATERIALS & TITLE RETENTION

Company-supplied materials remain property of The Company until full payment is received. Whilst goods remain Our property, We have the absolute authority to enter any premises in which goods are installed (or stored) and retake or otherwise deal with all or any part of these goods. The risk in such goods will pass to the Client upon delivery. The Client must insure them at replacement value, and if asked, must produce evidence that they are properly insured. Client-supplied materials are at Client's risk; The Company bears no responsibility for their quality, suitability, or defects and no warranty is accepted.

7. WARRANTY & GUARANTEES

In addition to any manufacturer’s warranties, all new materials and Workmanship supplied and carried out by G.C Industrial Heating Services Ltd come with a 12‐month warranty, unless stated otherwise either verbally or specified in Your Quote. Your warranty will be active from completion of Work, and You must provide Us with written notice should any Workmanship be deemed unsatisfactory, within 12 months of completion of the Services. You must allow Us, and Our insurers, the opportunity to both inspect the Services carried out and, if required, carry out remedial Work as appropriate. If You fail to notify Us of any defect in the Workmanship or refuse to permit an inspection in accordance with this clause, We will not be liable in respect of any defects in the Services.

No guarantee will be provided in relation to the following circumstances:

Work has been modified or tampered with by third parties.
Appliances are subject to misuse, negligence, or not Serviced.
In relation to blockages in waste or drainage systems
Temporary measures have been used (e.g. drain or tap washer replacements)
Where the Services have been performed on installations or appliances in poor condition or over 10 years old.
Noise issues in pipes, radiators, boilers
Where payment in full has not been received
Where Services were completed on Your instruction but against Our written or verbal advice.
Where the fault arises because You have elected not to proceed with Services recommended by Us in writing or verbally.

8. SCHEDULING & TIMEKEEPING

The Company will use reasonable endeavours to meet scheduled appointment times but is not liable for late arrivals or delays of the tradesperson or materials. Dates specified for the commencement of Services are an Estimate only and We do not give any guarantee as to how quickly the Services will be completed. Our standard Working hours are Monday to Friday, 8:00 am to 5:00 pm. In the case of an emergency, We may agree to perform the Services outside of Working hours, on a 24/7 basis. Work carried out outside these hours, including night hours, weekends or bank holidays, will be subject to increased labour rates.

9. EMERGENCY CALL-OUTS

An emergency call-out is defined as a response requested outside normal business hours for urgent plumbing or heating issues that pose immediate risk to health, safety, or property. Emergency Services are available 24/7 subject to availability. The Client acknowledges that call-out charges apply and may differ from standard rates. The Company may refuse non-genuine emergencies or repeat misuse of this Service.

10. FORCE MAJEURE

The Company shall not be held liable for any delay or inability to fulfil Our obligations under these Terms, where such delay or failure results from circumstances beyond Our control. For example, due to events such as strikes, pandemics, severe weather, fire, act of government, prevention from or hindrance in obtaining any raw materials, energy or other supplies, industrial action and any other reason beyond Our control. We will be entitled to a reasonable extension of the time for performing such obligations.

11. ENVIRONMENTAL RESPONSIBILITIES

G.C Industrial Heating Services is committed to minimising environmental impact and complies with all relevant environmental laws and regulations.

The Company will:

Dispose of hazardous waste (e.g. old boilers, oils, hazard substances) responsibly through licensed facilities.
Use energy-efficient equipment and materials wherever feasible.
Reduce packaging waste and recycle where practical.

The Client agrees not to request or instruct any Work that may breach environmental regulations (e.g. illegal disposal, tampering with gas appliances).

12. SUB-CONTRACTOR ARRANGEMENTS

The Company reserves the right to engage qualified subcontractors to perform part or all of the Works. All subcontractors will be fully qualified and appropriately certified, covered under The Company’s or their own liability insurance and expected to meet the same professional and safety standards as Our direct employees. The Company remains responsible for the overall quality and compliance of the Works. The Client may not contract directly with any subcontractor introduced by The Company during or within 12 months of contract completion without prior written consent.

13. DATA PROTECTION (GDPR)

We only use Your personal information in accordance with Our Privacy, Security and Cookies Policy. Details of which You can find on Our website https://www.gc-heating.co.uk/privacy-policy.

Please take the time to read Our Privacy Policy as it includes important information and terms which apply to You, including how We collect, process, and protect Your personal data.

14. CANCELLATION & TERMINATION

Cancellations of scheduled Work will be liable for any applicable cancellation charges and expenses incurred to date, which include but are not limited to; cost of any time incurred by Us, costs of non-returnable goods, or restocking charges on materials that can be returned. Clients may not cancel Work valued over £1,000 without Our written consent. We may terminate with immediate effect if You breach the contract, if not remedied within 7 days. On termination, the Client pays all sums due for Works performed and expenses incurred.

15. GOVERNING LAW

These Terms are governed by English law and disputes fall under the jurisdiction of the Courts of England. Our terms and conditions will prevail over any terms and conditions used by You or contained, set out or referred to in any documentation sent to Us by You. By entering into a contract with Us, You agree irrevocably to waive the application of any of these terms and conditions. We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time, at Our sole discretion. Any changes will be effective immediately upon posting the updated version on Our website. It is Your responsibility to review the Terms periodically for updates. Your continued use of Our Services after any changes constitutes acceptance of those changes.

Thank You for Your business! We very much look forward to Working with You.